Some recent updates to our video players may cause them to disappear temporarily from your browser window. If a Slate V page looks normal, except there’s no video player, we have some suggestions to bring it back. Essentially, these are instructions on how to clear the cache in your browser because the problem appears to stem from an old file hanging around a little too long. Force it to go away, and the video will reappear.
Here's the first thing to try:
On a PC, press the Control and F5 keys simultaneously. Alternatively, press the Control key and the browser refresh icon. On a Mac, hold the Command key and click the refresh icon on the tool bar. If those methods don’t work, empty the browser cache (see the chart below to find your browser).
PC—Internet Explorer1.Go to Menu > Tools 2.Choose Internet Options 3.Choose the General Tab 4.Choose Temporary Internet Files 5.Choose Delete Files 6.Click OK to empty the cache |
Mac—SafariOpen the Safari Menu and choose Empty Cache. Click OK. |
PC—Netscape1.Open Tools from the menu bar 2.Click Edit 3.Choose Preferences 4.Click Advanced 5.Click Cache 6.Click Clear Disk Cache 7.Click OK to empty the cache |
Mac—Firefox1.Open the Firefox menu and choose Preferences 2.Choose Privacy, then click the arrow by Cache 3.Click the Clear button 4.Click OK |
PC—Opera1.Go to Tools > Preferences 2.Click Advanced 3.Choose History 4.Beside Disk Cache, click the Empty Now button 5.Click OK |
Mac—Opera1.Open the Opera menu and choose Preferences 2.Choose Advanced 3.Choose History 4.Beside Disk Cache, click the Empty Now button 5.Click OK |
PC—Firefox1.On the menu bar choose Tools 2.Click Privacy 3.Click the plus sign beside Cache and click the Clear button 4.Click OK |
Mac—Netscape1.Go to Edit > Preferences > Advanced 2.Choose Cache 3.Click Clear Disk Cache Now 4.Click OK |
PC—Mozilla1.Go to Edit > Preferences 2.Under Category, choose Advanced. 3.Under Advanced, choose Cache 4.Click the Clear Cache button 5.Click OK |
Mac—Internet Explorer1.Go to Explorer menu and choose Preferences 2.Choose Web Browser, and in the Cache section, click the Empty Now button 3.Click OK |
